Frequently Asked Questions

Product & Order Related

If I order one Bolaras Disco Ball Cup, what comes with it?

Our Disco Ball Cups comes with lid, 9" reusable pink straw and a name tag.

Can we add a gift message?

Yes, we can ship the order without an invoice and handwritten gift message of your choice. Please add your message to the checkout page or send us a message to after placing your order.

Is it safe to wash the Disco Ball Cups in a dishwasher?

Our Disco Ball Cups are Hand Wash Only. In the dishwasher with high temp, the shiny plating will be damaged.

Also, please hand wash them before first use!

Do you offer additional discount for bulk purchases?

We may additional discount for orders over US$500. Please get in touch with us via contact page or for detailed information and current bulk purchase discounts.

Shipping Related

How long will delivery take? 

Once an order is placed and payment is confirmed, we pack and ship it within 1-2 business days.

We use UPS or USPS for shipping. Shipping usually takes 2-5 business days, depending on the destination.
For express shipping, 2:00 pm is the cut-off time. If express shipping is selected and placed after 2:00 pm, we will drop off your package to the carrier the next business day. After drop off, express shipping takes 1-2 business days.

All shipments will have a tracking code and that will be forwarded to you by e-mail as soon as the order is shipped.

I have received a tracking code from Bolaras for my shipment. However, the carrier could not locate my shipment with this tracking code!

If you have just received the tracking code, it might take 3-6 hours for the carrier's system to upload the data for tracking. You are kindly requested to check back later on. Please let us know if it does not show up within 24 hours so we can follow up on the shipment.

Do you ship to PO Box addresses?

Yes, we can ship orders to US PO Box addresses via USPS.